Refund policy

Customer Care

Hey, I’m Hannah - founder, designer, packer, photographer, email-answerer and general head of all things SaltyVegan.

I'm not a huge team or faceless brand. It’s just me (and a strong brew) running the show. So when you shop here, it means more than you know. I care deeply about the planet, the animals, and you - the brilliant human choosing to support a small, sustainable business.

If you’ve got a question, problem, or just want to say hello, drop me a message. No robots. No waiting days for a reply. Just a real person who actually wants to help.

saltyveganstore@gmail.com

Returns & Exchanges

Things happen ...wrong size, changed your mind, parcel got a bit too well-travelled. No stress. I want you to feel good about what you buy from SaltyVegan, so I’ll always do my best to sort it out quickly and with care.

No long forms. No drama, if you need to return something, drop me an email with:

• Your name & order number

• If you're looking for a refund or exchange

• Anything else I should know to get it right

To be fair to everyone:

• Items must be unworn, clean and still looking (and smelling) brand new

• Please include the original packaging if you can

• Returns must be posted back within 30 days of purchase

If your return is accepted, i’ll send you instructions on how and where to send your package. Just remember to include a note with your details and get proof of postage - just in case!

Buying from a small indie brand like SaltyVegan means you’re supporting someone who does a happy dance with every order. I’m not fast fashion. I’m just one woman trying to make a small, salty, sustainable difference, and I'm really grateful you're here!